Important information for patients with Aetna health insurance

We are pleased to share that Holy Cross Health and Aetna have reached a new multi-year agreement that will maintain your in-network access to the Holy Cross Health facilities and healthcare providers you trust.  

You should continue to schedule appointments and seek care at Holy Cross Health without any disruption.  

Thank you for your patience and support as we worked to reach a fair agreement with Aetna. This will allow us to provide the high-quality care patients and community members like you rely on. We look forward to continuing to serve the community to ensure Health Comes First. 

Please note: As we update our agreement with Aetna, you may hear conflicting information about our locations remaining in network. You still have full access to all Holy Cross Health facilities and providers, and you should continue to seek care as usual. Holy Cross Health is working through any issues behind the scenes, and your care will not be impacted. 
 

Frequently Asked Questions 

Holy Cross Health and Aetna have reached a new multi-year agreement that maintains your in-network access to Holy Cross Health facilities and health care providers you trust. 

Q:        What is happening? 

A:        Holy Cross Health and Aetna have reached a fair agreement that will maintain Holy  Cross Health facilities and health care providers in network. Patients should continue to schedule an appointment for care without experiencing disruption. 

 

Q:        I have an Aetna health plan. What does this mean for me?

A:        Holy Cross Health and Aetna have reached a fair agreement which means you can visit your Holy Cross Health facility and doctors for care as normal. 

 

Q:        If I moved my appointment, what can I do now? 

A:        You can keep your appointment or contact your physician’s office directly to reschedule and move your appointment up sooner, as space allows. 

 

Q:     Aetna approved me for Transition of Care. What do I need to do?

A:     No action is required at this time. You may continue to visit Holy Cross Health for care at In-network costs.

 

Q:     Can I receive In-Network care even if Aetna didn’t approve me for Transition of Care?

A:     Yes, this agreement will maintain your in-network access to Holy Cross Health facilities and health care providers.  

 

Q:        What if I have more questions? 

A:        Should you have questions, please call our patient information line at 954-837-9080.

To schedule an appointment with your provider, please contact your physician’s office directly.

For questions related to your health plan coverage or benefits, please contact Aetna at the number on the back of your health insurance card.