Cigna
Important Information for Patients with Cigna Health Insurance Plans
We are pleased to share that Holy Cross Health, including Holy Cross Medical Group, and Cigna have reached a multi-year agreement that reinstates our in-network status, effective March 1, 2024.
You and your family may begin scheduling appointments and receiving in-network care as you normally would. Before scheduling an appointment, please contact Cigna via the number on the back of your insurance card to ensure your care will be covered at in-network rates, particularly for physicians who recently joined the medical group.
We worked diligently to negotiate an agreement that covers the true cost of the care we provide, which is critical to ensuring our Health Ministry can continue to invest in the medical staff, care innovations, and health programs our community expects and deserves – because Health Comes First. While we wish this agreement could have come without going out of network with Cigna, we look forward to continuing our partnership.
Thank you for the opportunity to serve you and your family.
Frequently Asked Questions
What is happening?
Holy Cross Health and Cigna have reached a new agreement. Under this new contract, patients with Cigna health insurance have access to in-network care with trusted Holy Cross Health providers, effective March 1. Patients may schedule appointments with Holy Cross Health as they normally would.
Before scheduling an appointment, please contact Cigna via the number on the back of your insurance card to ensure your care will be covered at in-network rates.
If you do not see your health care provider included back in Cigna’s provider directory, please contact Cigna to verify your in-network access has been re-instated.
Which facilities does this impact?
All Holy Cross Health locations in Florida will have immediate access to in-network care, including:
- Holy Cross Hospital
- Holy Cross Medical Group practices
- Holy Cross Urgent Care
- Holy Cross HealthPlex, including Physicians Outpatient Surgery Center
I cancelled my appointments because Holy Cross Health was out of my Cigna network. What do I do now?
Our new agreement with Cigna ensures you have in-network access to your previous Holy Cross Health providers, effective March 1. Please contact us directly to ask about rescheduling your appointment. We thank you for your patience as we worked diligently to reach a new agreement with Cigna that ensures we can continue to deliver the quality care you deserve.